Carrier Broker Solutions is a neutral mediator for freight carriers and brokers. When a load goes sideways, we clear up the misunderstanding, surface the facts, and guide both parties to a fair, documented resolution — so the business keeps moving.
Most freight disagreements aren't about bad faith — they're about missing context, unclear paperwork, or two sides talking past each other. We're equipped to hear both.
You hauled the freight. Something along the way went off-script. Before it escalates — or before you write it off — let's get the facts on the table.
You want the claim resolved, the receivable closed, and the carrier back in your network. A neutral conversation often gets there faster than escalation.
We're not attorneys and we're not collectors. We're freight industry specialists who help both sides reach a resolution that sticks.
A structured, neutral conversation with both parties. We review the paperwork, hear each side, and work toward a documented outcome — no lawsuits, no damaged relationships.
Before a dispute even reaches mediation, a clear-eyed look at the paperwork usually tells both sides where they actually stand. Sometimes that's enough to settle it.
A transparent path from first call to written resolution — the same process whether you're the carrier or the broker.
A short, confidential intake. Either party can reach out first. We learn the facts and the documentation you have in hand.
We reach out to the other party and invite them into the process. Most are willing to talk when the alternative is escalation.
We surface the facts both sides may be missing and guide the conversation toward a resolution that's fair and defensible.
Written settlement, clear next steps, and a record both sides can point to. Relationship preserved whenever possible.
Freight is a relationship business. A good carrier and a good broker are worth more than any single dispute. Our role is to resolve the conflict without burning the bridge.
We work with both carriers and brokers. No side is automatically right.
Years inside brokerages, carrier operations, and TMS platforms. We speak freight.
We tell both sides where they stand — including when they're overreaching.
Everything shared with us stays between the parties. No public filings, no industry gossip.
"We were heading toward a formal claim that would have cost both of us. They sat us down, walked through the paperwork, and we found a middle we could both live with. Still working together today."
"I expected them to take my side since I was the one who called. Instead they asked hard questions of both of us. That's why it worked — the broker actually listened because they felt heard too."
"Straight talk, no legal theater. They told me where my case was weak and where it was strong, and helped us get to a settlement in writing. A fraction of what an attorney would have cost."
Share the basics and we'll respond within one business day with a clear read — no pressure, no sales pitch. Carriers and brokers both welcome.